ABOUT THE GUESTS
Robert Dixon, Former CIO of PepsiCo, and Rick Rioboli, EVP and CIO of Comcast Cable, both remember when the role of the CIO was relegated to the back office. Now, CIOs are leading critical business initiatives as more and more companies go through digital transformations. On this episode of CIO Classified, they discuss how to be successful as a CIO and build with customers in mind.
“I’ve seen business leaders step up in technological transformation. They’re coming to the table looking at this as a way to leverage technical capabilities to create better value or new value for customers.” – Robert
“Don’t feel like your job is just to take orders from the business. Teams should take a step back, understand what’s important to their business, figure out how to leverage their technology in an innovative way to change things while partnering with the business.” – Rick
“When you see an opportunity to overlap what’s needed from a business perspective to create value and what’s possible with technology, you put those two things together with the right teams and that’s going to be really beneficial for your customer.” – Robert
“When we started our digital transformation, identity was at the center. It’s hard to have a digital relationship with a customer if you don’t have a digital identity of that customer. In our customer experience, that’s a key component.” – Rick
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