For Eric Tan, CIO of Coupa, and Lev Gonick, CIO of Arizona State University, succeeding as CIOs has meant finding solid footing in a rapidly shifting landscape. On this episode of CIO Confidential Eric and Lev discuss how they’re designing IT systems to support remote work, using storytelling as a key tool for tech adoption, and preserving the culture of their IT organizations.
- CIOs need to embrace the ambiguity that comes with running, supporting, and transforming a business.
- You can give your team the right tools, but that doesn’t mean they’ll use them the right way. To empower remote teams, you need to engage your organization with a story-led campaign that informs them while capturing their attention.
- Maintaining the culture and social context of your work environment is critical. If one team’s work is centered on face-to-face interaction, they need a technical solution that gets as close as possible to that type of interaction.
- “We’re not just buying things and being responsible for keeping the lights on. We’re helping people build their success in ways that they’ve never experienced before,” – Lev Gonick
- “CFOs are looking for us to provide input in terms of opportunities where we can further automate and use technology to help drive the business.” – Eric Tan
- “Everyone wants the delivery of the solution yesterday. They want it fully integrated and they want it free. Not all three of those expectations can happen just because we wave a magic wand on it. This, in the end, is about talent. Talent is hugely important.” – Lev Gonick
- “How do we change our policy, our processes, and stitch all these things together to make sure that people can come to work in whatever shape and form that looks like and enjoy work and remain productive.” – Eric Tan
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