The Future of Employee Experience: Insights From the World’s Leading CIOs

The competition to attract and retain talent remains fierce, and today’s leading CIOs understand that creating an employee experience model should be just as high of a priority as technology and innovation. In this episode, we’ve compiled advice from CIOs and technology leaders who are creating employee-centric cultures at their companies, and examine strategies used by successful organizations—from VMware to the Boston Red Sox—that keep employees engaged, productive, and happy.

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Quotes

“The key is to offload work that doesn’t require synchronous co-creation to the machine. Find ways to make that work readable, visible, doable, and extensible by the machine.” – Wendy Pfeiffer, CIO, Nutanix

“You need to have a defined workflow that is the map of how work gets done across the organizations. Then, have some monitoring on them to make sure that you’re continually reflecting and speeding yourselves up.” – Alex Hood, CPO, Asana

“We’ve done a few things to mix it up a bit in town halls. For example, we’ve had people on the team kick off the meeting. We’ve had some people singing—some people play the guitar. We’ve even had some people singing and playing guitar at the same time. We always try to mix it up and have something interesting upfront.” – David Vidoni, VP of IT, Pegasystems

“There’s a tendency to throw human capital at problems. We’re looking at ways where we can bring a lot more automation and hopefully, a lot more efficiency to how their particular jobs operate. This way, people can be better informed and able to leverage data that they’ve never had before—really make decisions that otherwise were historically time-consuming.” – Brian Shield, SVP and CTO, Boston Redsox.

“If we can fundamentally change the culture and get into a place where people feel genuinely and sincerely delighted, surprised and amazed by the experience of using technology, they will be more productive. They will feel good about who they work with and what they’re doing.” – Jason Conyard, SVP and CIO, VMWare

“We’ve been really focused on the onboarding experience because so many people boarded during the pandemic. We’ve been trying to keep our game up by making it very simple and seamless, especially when you’re doing it from a remote perspective.” – Ginna Raahauge, EVP and CIO, Zayo Group

“We get employees involved in the decision making process. We want them to have a say in which tool, vendor, and features they like… We believe technology is now a utility and everybody needs to participate in the decision making process.” – Prasad Ramakrishnan, SVP of IT and CIO, Freshworks

“We can’t just assume people coming in know how to be a technologist, or know the basics of tackling technology. We have to create a great employee experience before they start, the day they start, and all the way through.” – Carter Busse, CIO, Workato

“Continuously learning about new technologies or new ways of working… that creates a resilient culture by default.” – Apratim Purakayastha, CTO, SkillSoft and SumTotal

“If your team is happy and productive, that customer experience will resonate and other people in the organization will look to IT to help solve their problems rather than a potential blocker to getting things done.” – Johan Dowdy, Global Head of IT, Asana

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Time Stamps:

* (1:45) Why it’s important to create less work about work

* (8:05) Creative solutions to increase employee engagement

* (11:50) Ideas for optimizing the employee on-boarding process

* (16:57) How to make employees feel like their voices are heard

* (21:36) How to build resilience into the workplace culture

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Sponsor

This podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.

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Links

• Connect with Ian on LinkedIn
• Learn more about Caspian Studios